A DWP spokesperson said: "We want to ensure pensioners receive all the support to which they are entitled and have a tool to help them understand what state pension they can inherit.
“Delays can occur to a customer’s state pension award when not all the information we need is provided. In these cases, we will make a state pension award based on the customer’s own national insurance record until we have the required information.
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“Once we have the necessary documentation, we will then revise the customer’s claim as soon as possible.”
alina.khan@ft.com
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