What are the most recent regulatory reforms?

As the rules are now live, Mr Walton says firms need to make sure they have the following processes in place:

• A documented process covering each right.
• Trained their staff to be able to identify a request to exercise a right.
• Trained appropriate staff on how to process a request to exercise a right.
• Auditable records to show the training they have given to staff

ima.jacksonobot@ft.com