The charter, which was introduced in 2018, sets out a number of criteria which must be met before an insurer can become a signatory.
The PDG said it will continue to work with insurers to raise standards in claims service where delays can cause financial problems for claimants as well as additional worry and distress.
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A number of advisers across the industry have previously raised concerns about significant delays experienced at claim stage and the PDG said it is committed to working to improve customer outcomes.
tom.dunstan@ft.com
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