The paper states: “Pension providers collect metrics for example through monitoring consumer queries or through frequently searched terms on their websites and also undertake consumer research.
“By understanding who is engaging, what they are engaging about and how they are doing so, pension providers can take action to improve pension outcomes.”
TPR and FCA have also considered what the pensions market could learn from other industries to drive the use of technology as an engagement tool and have asked what they as regulators can do to facilitate this.
The call for input also asks whether employers need more guidance and support when choosing a workplace pension.
It closes on June 30.
amy.austin@ft.com
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