What does great service look like to you and to your clients?
Advisers are often encouraged to appraise providers on the service levels they offer.
In fact, within just a few weeks, Financial Adviser will be asking advisers for your star ratings on providers across the financial spectrum for our prestigious Financial Adviser Service Awards, which are now in their 30th year.
But what does 'good' service look like? What differentiates an 'okay' support package from a great one?
And how has the Covid-19 pandemic reshaped the way in which providers deliver service?
To help answer these questions, FTAdviser will be hosting a free webinar - What Great Service Looks Like - on Wednesday 6 May at 3pm.
The webinar will discuss how service provision has changed over the past decade, what advisers expect and how great service provision leads to a better customer outcome.
Guests on the panel will be: Simon Harrington, senior policy adviser for the Personal Investment Management and Financial Advice association; Isobel Langton, chief executive of Royal London Intermediary; and Elspeth Rothwell, UK chief executive of Vested.
To register for the free event, sign up here or add the following URL into your browser bookmarks:
You can send questions to us in advance at simoney.kyriakou@ft.com or email them on the day using the chat function when the webinar goes live.
